1. Custom Personalization Accuracy
Customers are responsible for ensuring that all spelling, capitalization, custom names, and descriptions entered into personalization fields are correct. We print exactly what is submitted in the order form. We are not liable for spelling mistakes submitted by the client.
2. Uploaded Artwork Quality & Rights
You warrant that you own the copyrights or have appropriate printing permissions for any artwork or photographs uploaded to our website. We reserve the right to refuse orders containing low-resolution files or inappropriate media. If a file does not meet printing specifications, our team will attempt to contact you to request a high-quality replacement.
3. Cash on Delivery (COD) Agreement
By placing a Cash on Delivery order, you agree to accept delivery of the shipment and pay the full invoice amount in cash to the courier representative. Refusal to accept packages after order confirmation damages production resources and may lead to restriction of customer accounts from future orders.
4. Shipping & Turnaround Timelines
Standard delivery takes 5-7 business days across Pakistan. Custom orders requiring artwork design verification may take 7-10 business days. Delays from courier services due to weather or public holidays are outside our operational control.
5. Return & Refund Policies
Because personalized items are custom handcrafted to individual order requirements, **we do not accept returns or offer refunds** unless the product arrives physically broken, damaged, or defective. If a product is defective, contact us via WhatsApp within 48 hours of delivery with photo proof to request a replacement.